Front Office Manager

Royce Hotel is seeking a motivated, experienced Front Office /Operations Manager to oversee daily guest service operations and ensure a seamless guest experience.

Reporting to senior management, the successful candidate will supervise front office operations, coordinate service teams, and maintain operational standards across guest-facing departments.

This role requires strong hospitality experience, leadership ability, and a commitment to delivering exceptional guest service.

Benefits

• Competitive salary package + superannuation
• Stable full-time employment
• Opportunity to work in a premium Melbourne boutique hotel
• Professional hospitality environment with structured service systems
• Career progression and growth

Task & responsibilities

• Supervise front desk and guest services operations, including check-in and check-out procedures
• Ensure high standards of customer service are maintained across all guest interactions
• Handle guest inquiries, requests, and complaints promptly and professionally
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations
• Monitor daily operational activities to ensure efficient service delivery
• Assist with reservations, guest billing, and front office administrative tasks
• Support recruitment, training, and supervision of front office and service staff
• Ensure compliance with hotel policies, health and safety regulations, and service standards
• Prepare operational reports relating to guest services and occupancy activities

Qualification & experience

• Diploma or qualification in Hospitality Management, Tourism, or related field (preferred), or
• At least 2–3 years of relevant full-time experience in hotel guest services or front office supervision
• Experience in hotel front office operations or guest services supervision
• Strong customer service and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to supervise and coordinate hospitality staff
• Strong organisational and time-management skills
• Familiarity with hotel reservation systems and front office procedures