About the RolePizza Hut Hornsby is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our store. This is a full-time position suited to a strong team leader with experience in retail, hospitality or a fast-paced customer service environment.The successful candidate will be responsible for managing store operations, staff, stock, sales, customer service and overall business performance.Key Responsibilities<ul><li>Organise and control the day-to-day operations of the Pizza Hut store.&nbsp;</li><li>Manage stock levels, inventory, purchasing and product availability.&nbsp;</li><li>Monitor sales, operating costs and store performance to achieve business targets.&nbsp;</li><li>Develop and implement promotional activities to increase sales and customer engagement.&nbsp;</li><li>Recruit, train, supervise and develop staff.&nbsp;</li><li>Prepare staff rosters, allocate duties and monitor employee performance.&nbsp;</li><li>Maintain high standards of customer service and resolve customer complaints.&nbsp;</li><li>Maintain accurate records of stock, sales, cash handling and other store operations.&nbsp;</li><li>Monitor store presentation, cleanliness and service standards.&nbsp;</li><li>Ensure compliance with workplace health and safety, food safety and company requirements.&nbsp;</li><li>Identify opportunities to improve operational efficiency, sales and profitability.&nbsp;</li><li>Lead and motivate the team to achieve store KPIs and business objectives.&nbsp;</li></ul>Skills &amp; Experience<ul><li>1–2 year’s proven experience in hospitality or a similar business environment</li><li>Relevant qualification in Retail, Hospitality, Business or a related field.&nbsp;</li><li>Demonstrated experience in supervising and managing staff.&nbsp;</li><li>Strong customer service and communication skills.&nbsp;</li><li>Good organisational and time management skills.&nbsp;</li><li>Ability to manage stock, sales and day-to-day store operations.&nbsp;</li><li>Strong leadership and problem-solving skills.&nbsp;</li><li>Ability to work in a fast-paced environment, including weekends and public holidays.&nbsp;</li></ul>What We Offer<ul><li>Full-time employment&nbsp;</li><li>Supportive and team-oriented working environment&nbsp;</li><li>Opportunity for career development&nbsp;</li><li>Dynamic and fast-paced workplace&nbsp;</li></ul>How to ApplyIf you are an experienced manager with strong leadership and operational skills and are looking for an opportunity to manage a busy Pizza Hut store, apply now by submitting your resume.

Hospitality & Tourism

Annual

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Lead busy Pizza Hut store, grow sales, develop your team and take charge of day-to-day retail operations in a fast-paced customer-focused environment.

Retail Manager

Full time

As a Retail Supervisor at McDonald’s, you will play a key leadership role in delivering exceptional customer service and operational excellence. You will be responsible for supervising frontline staff, ensuring high standards in food quality, safety, and cleanliness, and supporting the management team in achieving store targets. You will lead by example and be an ambassador for the McDonald’s brand, fostering a positive team culture. <h3>Benefits</h3>Salary: $80,000 to $90,000 plus Super depending on experience <h3>Task & responsibilities</h3>Key Responsibilities:&nbsp;• Customer Service &amp; Operations&nbsp;Supervise day-to-day restaurant operations to ensure smooth, efficient service during shifts.&nbsp;Deliver outstanding customer service and respond to customer inquiries or complaints in a professional and timely manner.&nbsp;Ensure compliance with McDonald’s quality, service, and cleanliness (QSC) standards.&nbsp;Monitor food preparation, product holding times, and presentation to ensure adherence to food safety and company procedures.&nbsp;Promote upselling and suggestive selling techniques to increase average transaction value.&nbsp;• Team Leadership &amp; DevelopmentLead, motivate, and support crew members during shifts to achieve operationalgoals.&nbsp;Assist with the onboarding and training of new staff.&nbsp;Provide coaching and feedback to crew to support performance and development.&nbsp;Help create and maintain a safe, inclusive, and engaging work environment.• Shift and Inventory Management&nbsp;Manage shift planning, break schedules, and crew deployment to meet customer demand.&nbsp;Monitor stock levels and coordinate timely replenishment of supplies.&nbsp;Complete shift reports and handovers accurately and consistently.&nbsp;Support the implementation of promotions, events, and campaigns.&nbsp;• Compliance &amp; Safety&nbsp;Ensure team compliance with food safety, hygiene, and occupational health and safety standards.&nbsp;Follow company policies, procedures, and relevant legislation.&nbsp;Report hazards, incidents, and maintenance issues promptly. <h3>Qualification & experience</h3>Essential:&nbsp;Relevant Certificate II or III or higher OR at least one year of relevant experience may substitute for the formal qualifications&nbsp;At least 12 months of previous experience in a supervisory role within the retail or hospitality industry, preferably in a fast-food environment.&nbsp;Strong leadership and team management skills, with the ability to motivate and develop staff.&nbsp;Excellent customer service skills with a passion for creating a positive customer experience.&nbsp;Ability to work in a fast-paced environment and handle pressure effectively.&nbsp;Strong organisational skills and attention to detail.&nbsp;Basic financial management skills, including cash handling and cost control.&nbsp;Availability to work flexible hours, including weekends, evenings, and public holidays.&nbsp;&nbsp;Desirable:Certification in hospitality or retail management.&nbsp;Experience with McDonald’s operations and procedures. First aid and/or food safety certification.

Retail Supervisor

The Retail Manager at McDonald’s Narrabri is responsible for overseeing the day-to-day operations of the branch, ensuring exceptional customer service, maximising profitability, and fostering a positive work environment. This leadership role involves managing a diverse team, driving operational efficiency, and upholding McDonald’s global standards in a regional setting. <h3>Benefits</h3>Salary: $80000 to $90,000 plus Super depending on experience&nbsp; <h3>Task & responsibilities</h3>&nbsp;<ul><li>Operational Management<ul><li>Oversee all aspects of daily operations, including food quality, customer satisfaction, and cleanliness standards.</li><li>Ensure compliance with McDonald’s operational policies, health and safety regulations, and local council requirements.</li><li>Conduct regular audits to maintain high standards of food safety and workplace hygiene.</li></ul></li><li>Team Leadership<ul><li>Recruit, train, and develop a team of crew members, shift supervisors, and department managers.</li><li>Set clear goals for team members and monitor their performance through regular evaluations and coaching.</li><li>Foster a culture of collaboration, respect, and excellence within the team</li></ul></li><li>Customer Experience<ul><li>Ensure every customer receives exceptional service, addressing complaints and feedback promptly and professionally.</li><li>Monitor customer satisfaction metrics and implement initiatives to enhance the overall experience.</li><li>Engage with the local community to build strong relationships and increase customer loyalty</li></ul></li><li>Financial and Resource Management<ul><li>Prepare and manage branch budgets, including forecasting, cost control, and sales growth strategies.</li><li>Analyse sales reports, labour costs, and inventory to optimise profitability.</li><li>Implement strategies to meet and exceed financial targets, including local marketing campaigns.</li></ul></li><li>Marketing and Community Engagement<ul><li>Develop and execute local marketing plans to attract and retain customers.</li><li>Participate in community events and initiatives to promote McDonald’s as a valued regional partner.</li><li>Support company-wide promotions, loyalty programs, and seasonal campaigns.</li></ul></li></ul> <h3>Qualification & experience</h3>Essential Criteria<ul style="list-style-type:disc;"><li>Relevant Diploma, Advanced Diploma or Associate Degree OR at least 3 years of relevant work experience in a similar role</li><li>Proven experience in leading and managing teams in a fast-paced environment</li><li>Strong understanding of food safety, health and safety regulations</li><li>Willingness to relocate and travel occasionally for trainings and meetings</li></ul>Work Experience<ul style="list-style-type:disc;"><li>At least 12 months relevant work experience in a supervisory or management role, preferably in quick-service restaurants or retail</li></ul>&nbsp;

Retail Manager (General)

The Retail Manager at McDonald’s Moree is responsible for overseeing the day-to-day operations of the branch, ensuring exceptional customer service, maximising profitability, and fostering a positive work environment. This leadership role involves managing a diverse team, driving operational efficiency, and upholding McDonald’s global standards in a regional setting.&nbsp; <h3>Benefits</h3>Salary: $80000 to $90,000 plus Super depending on experience&nbsp; <h3>Task & responsibilities</h3>&nbsp;<ul><li>Operational Management<ul><li>Oversee all aspects of daily operations, including food quality, customer satisfaction, and cleanliness standards.</li><li>Ensure compliance with McDonald’s operational policies, health and safety regulations, and local council requirements.</li><li>Conduct regular audits to maintain high standards of food safety and workplace hygiene.</li></ul></li><li>Team Leadership<ul><li>Recruit, train, and develop a team of crew members, shift supervisors, and department managers.</li><li>Set clear goals for team members and monitor their performance through regular evaluations and coaching.</li><li>Foster a culture of collaboration, respect, and excellence within the team</li></ul></li><li>Customer Experience<ul><li>Ensure every customer receives exceptional service, addressing complaints and feedback promptly and professionally.</li><li>Monitor customer satisfaction metrics and implement initiatives to enhance the overall experience.</li><li>Engage with the local community to build strong relationships and increase customer loyalty</li></ul></li><li>Financial and Resource Management<ul><li>Prepare and manage branch budgets, including forecasting, cost control, and sales growth strategies.</li><li>Analyse sales reports, labour costs, and inventory to optimise profitability.</li><li>Implement strategies to meet and exceed financial targets, including local marketing campaigns.</li></ul></li><li>Marketing and Community Engagement<ul><li>Develop and execute local marketing plans to attract and retain customers.</li><li>Participate in community events and initiatives to promote McDonald’s as a valued regional partner.</li><li>Support company-wide promotions, loyalty programs, and seasonal campaigns.</li></ul></li></ul>&nbsp; <h3>Qualification & experience</h3>Essential CriteriaRelevant Diploma, Advanced Diploma or Associate Degree OR at least 3 years of relevant work experience in a similar roleProven experience in leading and managing teams in a fast-paced environmentStrong understanding of food safety, health and safety regulationsWillingness to relocate and travel occasionally for trainings and meetings&nbsp;Work ExperienceAt least 12 months relevant work experience in a supervisory or management role, preferably in quick-service restaurants or retail

Oversee daily store operations, manage and train staff, prepare rosters, monitor sales and expenses, manage inventory and supplier orders, implement promotions, maintain customer service and store presentation, ensure food safety and workplace compliance, and improve business performance. <h3>Benefits</h3><ul><li>Competitive annual salary of $75,000 – $85,000 plus superannuation.</li><li>Full-time employment with a well-established ice cream brand.</li><li>Supportive and collaborative working environment.</li><li>Opportunities for professional growth and development.</li></ul> <h3>Task & responsibilities</h3><ul><li>Managing the overall daily operations of the ice cream store to ensure efficient service delivery and smooth business operations.</li><li>Planning and coordinating staffing requirements, preparing rosters and supervising employees to maintain appropriate service levels.</li><li>Recruiting, training and supervising retail staff, including monitoring performance and providing ongoing guidance.</li><li>Monitoring sales performance, reviewing financial reports and implementing strategies to achieve revenue and profitability targets.</li><li>Managing stock levels, forecasting product requirements and coordinating orders for ice cream, ingredients, packaging and other retail supplies.</li><li>Liaising with suppliers and distributors to ensure timely deliveries, product availability and cost-effective purchasing arrangements.</li><li>Developing and implementing promotional activities, seasonal offers and merchandising strategies to attract customers and increase sales.</li><li>Maintaining high standards of customer service, resolving customer concerns and implementing improvements to enhance customer satisfaction.</li><li>Overseeing product presentation, store displays, cleanliness and overall store appearance in accordance with company standards.</li><li>Monitoring operational expenses, stock wastage and inventory discrepancies to improve cost control and business efficiency.</li><li>Ensuring compliance with food safety requirements, workplace health and safety procedures and relevant retail operating regulations.</li><li>Establishing and maintaining store operating procedures, including cash handling, stock management, opening and closing activities.</li><li>Reviewing customer feedback, sales trends and operational performance to identify opportunities for business improvement.</li><li>Preparing regular operational, sales, inventory and staff performance reports for senior management.</li></ul> <h3>Qualification & experience</h3><ul><li>Minimum Diploma in Business, Business Management, Retail Management or a closely related field.</li><li>Minimum 1 year of relevant work experience in retail management, store supervision or a similar position.</li><li>Demonstrated ability to manage daily retail operations, staff and customer service activities.</li><li>Strong understanding of inventory control, stock ordering, sales monitoring and retail business procedures.</li><li>Ability to supervise, train and motivate employees in a customer-focused environment.</li><li>Good organisational, leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple operational responsibilities in a fast-paced retail environment.</li><li>Knowledge of food safety practices and retail compliance requirements will be highly regarded.</li><li>Previous experience in ice cream retail, food retail or hospitality-related store management will be advantageous.</li></ul>

Interested applicants are invited to submit their updated resume outlining their qualifications, relevant experience and suitability for the position.

Shop Manager (Retail Manager)

WHO WE ARE
Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar &amp; Restaurant marketplace. Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30 venues across 6 Airports in the region.
We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.   
THIS ROLE/LOCATION
Love hospitality, crafting great drinks and creating memorable guest experiences? This could be your perfect role.
We're looking for an experienced and energetic Bartender to join our team at Heineken House, Sydney Airport.
Located within one of Australia's busiest airports, Heineken House brings together premium beverages, great food and an exciting atmosphere for travellers from around the world. If you thrive in a fast-paced environment, enjoy creating exceptional guest experiences and know your way around a busy bar, we'd love to hear from you.
Whether you're pouring the perfect beer, crafting classic cocktails or recommending the ideal drink to complement a meal, you'll play a key role in creating an unforgettable experience for every guest who walks through our venue.
We have both Full-Time and Casual positions available.
All applicants must be available to work on a 7-day rotating roster, including mornings, evenings, weekends and public holidays.
KEY RESPONSIBILITIES  (but not limited to)
Preparing and serving alcoholic and non-alcoholic beverages to a high standard
Crafting classic and contemporary cocktails with confidence
Providing friendly, engaging, and professional customer service
Maintaining a clean, organised, and well-presented bar area
Processing orders and payments accurately using POS systems
Monitoring stock levels and assisting with replenishment
Ensuring compliance with RSA requirements and venue procedures
SKILLS AND EXPERIENCE 
Minimum 1 year experience as a Bartender in a bar, restaurant or high-volume hospitality venue
Strong knowledge of spirits, wines, beers, and cocktails
Holds a current RSA certification or competency card
A passion for hospitality and creating exceptional guest experiences
Confidence working in a fast-paced environment
Excellent communication and customer service skills
A positive, energetic, and team-focused attitude
Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays
OUR VALUES
Teamwork – We encourage &amp; support our teammates and we reward hard work and celebrate achievements together with our Teams &amp; Partners Service – We deliver exceptional customer experiences and we strive for excellence every time Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoristism Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our customers &amp; crew Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities 
WHAT WE OFFER
Travel discount opportunities with Emirates Airline flights
Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
Opportunity for career growth and development in addition to ongoing daily training
Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health) 
Reward and Recognition Program
Shopping Discounts with leading retailers on our online platform (Swag Store)  
Apply now!
We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Please note:
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.

WHO WE ARE
Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar &amp; Restaurant marketplace.

Bartenders @ Sydney Airport

Bar & Beverage Staff

Chefs/Cooks

Front Office & Guest Services

Gaming

Housekeeping

Kitchen & Sandwich Hands

Management

Other

Waiting Staff

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