Position: Hotel ManagerCompany: Quest Wagga WaggaLocation: Wagga Wagga NSWEmployment Type: Full-timeSalary: $80,000 - $85,000 per annum plus superannuation&nbsp;About the roleWe are looking for an experienced Hotel Manager to lead our establishment. You will be responsible for the overall management and successful operation of the hotel, ensuring exceptional guest experiences and maintaining our high standards of service.&nbsp;This is a key role in our business. You will bring strategic leadership and strong operational skills to grow profitability, guest satisfaction and team performance.&nbsp;Key Responsibilities<ul style="list-style-type:disc;"><li style="text-align:justify;">Direct and oversee daily hotel operations, including reservations, reception, room service, housekeeping, conference facilities and maintenance.</li><li style="text-align:justify;">Supervise property, security and maintenance operations to maintain safety and presentation standards.</li><li style="text-align:justify;">Plan, organise, and supervise conference room arrangements, catering, and food services for conferences and functions.</li><li style="text-align:justify;">Monitor, assess, and review customer satisfaction through feedback and service quality checks.&nbsp;</li><li style="text-align:justify;">Reply to all guest reviews daily through ReviewPro, Booking, TripAdvisor, Expedia and all other 3rd party websites, including internal surveys, ensuring timely responses and maintaining positive customer relations.</li><li style="text-align:justify;">Oversee financial administration, payroll and purchasing to ensure accurate records and cost control.</li><li style="text-align:justify;">Ensure full compliance with occupational health and safety regulations across all Hotel operations.</li><li style="text-align:justify;">Provide local tourism information to guests and arrange tours, travel, and transportation services when required.</li><li style="text-align:justify;">Develop and implement policies, procedures, and staff training to maintain consistent service quality.</li><li style="text-align:justify;">Manage staff rosters, recruitment, and performance reviews.</li><li style="text-align:justify;">Prepare and manage operational budgets, monitor expenses, and implement cost-control measures to achieve financial targets.</li><li style="text-align:justify;">Analyse financial reports, occupancy rates, and revenue performance to support business growth and profitability.</li><li style="text-align:justify;">Handle guest complaints and resolve operational issues promptly to protect guest satisfaction and our reputation.</li></ul>Essential Skills &amp; Experience required for the role<ul style="list-style-type:disc;"><li style="text-align:justify;">AQF Associate Degree, Advanced Diploma or Diploma in Hospitality Management or at least three years of relevant experience in operational and financial management experience within a hotel environment in lieu of formal qualifications.</li><li style="text-align:justify;">Excellent customer service skills, with a focus on guest satisfaction and loyalty.</li><li style="text-align:justify;">Exceptional communication and interpersonal skills at all levels.</li><li style="text-align:justify;">Excellent problem-solving skills and the ability to adapt in a fast-paced environment.</li><li style="text-align:justify;">A professional presence and the ability to build strong relationships with guests, local partners and new business.</li><li style="text-align:justify;">A proven track record managing hotels or similar accommodation.&nbsp;</li><li style="text-align:justify;">Strategic and operational leadership experience, with the ability to drive a culture of accountability and promote staff engagement.</li></ul>Living on site&nbsp;On-site accommodation is provided with this role. The successful applicant must manage overnight hotel operations and guest relations as a live-on-site Manager on Duty, answering after-hours calls and providing comprehensive emergency response outside regular reception hours.Apply NowIf you’re an experienced Hotel Manager passionate about hospitality, with exceptional customer service, who thrives in a leadership role and is ready to drive operational excellence, we would love to hear from you.

Hospitality & Tourism

Annual

The Hotel Manager oversees all hotel operations, ensuring exceptional guest experiences and consistently high service standards.

Hotel Manager

Full time

The Yambil Inn Motel is within easy walking distance to Griffith’s main street where you can find premier shopping and the cities popular restaurant scene. If you are travelling for business, or as a couple or family, enjoy the high quality and comfort of our spacious and clean rooms afforded to guests in our unit style motel accommodation.We are seeking an experienced, motivated and customer-focused Hotel/Motel Manager to oversee the day-to-day operations of our property and ensure the highest standards of guest service, operational efficiency, compliance and financial performance.The successful candidate will be responsible for managing and coordinating multiple areas of the hotel/motel, including accommodation services, reception, housekeeping, food and beverage operations, maintenance, security, staff supervision and financial administration. <h3>Benefits</h3><ul><li>Competitive Salary</li><li>Career and development opportunities&nbsp;</li><li>Join a diverse and inclusive team of exceptional people</li></ul> <h3>Task & responsibilities</h3><ul><li>Oversee daily hotel/motel operations, ensuring all departments operate efficiently and in accordance with established policies, procedures and service standards.&nbsp;</li><li>Direct and coordinate reservation and reception activities, including managing bookings, check-ins and check-outs, guest enquiries, complaints and requests to ensure a smooth and positive guest experience.&nbsp;</li><li>Supervise room service and housekeeping operations, ensuring guest rooms, common areas and facilities are maintained to a consistently high standard of cleanliness, presentation and hygiene.&nbsp;</li><li>Coordinate and supervise security arrangements, ensuring the safety and security of guests, employees, property and business assets, and responding appropriately to security incidents.&nbsp;</li><li>Oversee garden, grounds and property maintenance, coordinating regular maintenance, repairs and upkeep to ensure the property remains safe, functional and well presented.&nbsp;</li><li>Plan, coordinate and supervise bar and restaurant operations, including service standards, staffing, stock control, customer service and compliance with relevant requirements.&nbsp;</li><li>Coordinate functions, conferences and events, ensuring appropriate planning, staffing, facilities, catering and customer service are provided to meet clients' requirements.&nbsp;</li><li>Monitor and assess customer satisfaction, regularly reviewing guest feedback, online reviews, complaints and service standards and implementing improvements where necessary.&nbsp;</li><li>Manage and coordinate accounting and purchasing activities, including monitoring invoices, supplier accounts, purchases, stock levels, expenses and other financial transactions.&nbsp;</li><li>Manage budgets and financial resources, including monitoring revenue, expenditure, operating costs and financial performance and identifying opportunities to improve profitability and operational efficiency.&nbsp;</li><li>Monitor departmental performance and operating costs, ensuring resources are used effectively and business objectives are achieved.&nbsp;</li><li>Maintain accurate operational and financial records, including preparing regular reports relating to occupancy, revenue, expenses, staffing, purchasing, customer feedback and overall hotel/motel performance.&nbsp;</li><li>Ensure compliance with occupational health and safety (WHS/OHS) requirements, including maintaining safe working practices, identifying potential hazards and ensuring appropriate workplace procedures are followed.&nbsp;</li><li>Supervise, train and coordinate employees, providing guidance to staff and ensuring employees understand their duties, service standards, workplace policies and safety requirements.&nbsp;</li><li>Handle guest concerns and resolve complaints professionally, taking appropriate action to maintain customer satisfaction and protect the reputation of the business.&nbsp;</li><li>Assist guests with local tourism information, including providing information about local attractions, restaurants, activities and services.&nbsp;</li><li>Arrange or coordinate tours, transportation and other guest services where required, working with local service providers to meet guest requirements. &nbsp;</li><li>Review and improve operational procedures, identifying opportunities to enhance efficiency, guest satisfaction, staff performance and overall business outcomes.&nbsp;</li><li>Ensure the hotel/motel consistently meets applicable industry, health, safety, licensing and regulatory requirements.&nbsp;</li></ul> <h3>Qualification & experience</h3><ul><li>Relevant qualification: Advanced Diploma of Hospitality Management</li><li>Demonstrated 1-2 years of experience in hotel, motel or hospitality management.&nbsp;</li><li>Strong leadership and staff-management skills.&nbsp;</li><li>Excellent customer service and communication skills. A good understanding of workplace health and safety requirements.&nbsp;</li><li>The ability to manage multiple departments and priorities in a busy hospitality environment.&nbsp;</li><li>A professional approach to dealing with guests, staff, suppliers and other stakeholders.</li></ul>

This is an excellent opportunity for someone who enjoys leading people and creating exceptional guest experiences.

Hotel or Motel Manager

Bar & Beverage Staff

Chefs/Cooks

Front Office & Guest Services

Gaming

Housekeeping

Kitchen & Sandwich Hands

Management

Other

Waiting Staff

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